Available · Lucerne · Zug · Zürich

Agnese
Upmane

Personal Assistant & Household Manager

Discreet, multilingual, meticulously organised. Over 25 years managing private households across three countries — with the calm to anticipate every need before it arises.

Agnese Upmane
About
25+
Years experience
3
Countries
3
Languages

Someone who has spent 25 years earning the trust of private families across three countries, through reliability, discretion, and care that does not need to be managed.

For over 25 years, across Latvia, Germany, and Switzerland, I have supported private families as both a hands-on housekeeper and a coordinating family manager. I hold the official Housekeeper qualification from the Bavarian State Ministry (2020), and I work fluently in German, English, and Latvian — adapting to the communication style of each principal I serve.

When my husband and I relocated from Germany to Switzerland in 2021 — organising housing searches, temporary accommodation, permits, cross-border logistics, and even the paperwork for our two cats during COVID restrictions — I managed the entire process from first inquiry to final move-in. What I do under pressure is not a learned skill — it is a habit, and one I have practised quietly for most of my adult life.

I am currently based in Lucerne and available for a part- or full-time position in Lucerne, Zug, or Zürich.

I would welcome the chance to speak about how my experience might be of service to your household. References, certificates, and a longer conversation are available on request.

What I Offer

A full-range
household service

01
Household & Staff Coordination
Organising and overseeing nannies, housekeepers, and external contractors across single or multiple properties — in Switzerland and internationally.
02
Calendar & Correspondence
Managing schedules, appointments, and written communications on behalf of principals, with full discretion and proactive anticipation of needs.
03
Travel Arrangements
Booking flights, cars, hotels, and transfers for domestic and international travel. Occasional travel accompaniment when required.
04
Invoice & Administrative Tasks
Sorting mail and invoices, liaising with accounting, and managing time-sensitive requests with precision and speed.
05
Multilingual Communication
Fluent in German, English, and native Latvian — handling communication directly with family, staff, and international service providers.
06
Discretion & Confidentiality
25 years in private homes, with an unconditional reference from every employer. Confidentiality is not something I advertise — it is simply how I work.
Experience

25 years
of trusted
service

2023 — Present
Family Manager
Fam. Ollig-Mordasini · Lucerne
Day-to-day logistics management for a family with three children — school runs, activity planning, coordinating household routines and external services.
2021 — 2022
Housekeeper
Fam. Jauch-Stolz · Lucerne
Full private household management to the highest standards of care. Reference: "She is an honest and reliable employee — we recommend her to any employer without reservation."
2020 — 2021
Housekeeper
Dr. Georg Haindl · Augsburg
Management of winter and summer residences, VIP wardrobe, antiques, and contractor oversight. Reference: "Extraordinary dedication, initiative, and professionalism."
2019 — 2020
Professional Qualification
Verbraucher Service Bayern · Augsburg
State-accredited Housekeeper Certificate. Final examination passed March 2020, certified by the Bavarian State Ministry for Food, Agriculture and Forestry.
2017 — 2019
Data Entry & Administration
1 zu 1 Assekuranzservice AG · Augsburg
Database management, data input and updating for multiple insurance companies. Structured administrative work requiring precision and reliability.
2016 — 2017
Nanny & Housekeeper
Nicole Reichsgräfin von Plettenberg · Augsburg
Childcare for one or two young children (Kindergarten pick-ups, playdates, outdoor activities) alongside light household duties. Reference: "the children quickly trusted her — I had no hesitation."
January — June 2016
Nanny & Housekeeper
Dr. Irene Klingenberg · Munich
Full-day care for a Kindergarten-age boy — pick-ups, indoor and outdoor activity planning — with light household duties and ironing. Reference: "commitment, initiative, and impeccable conduct toward us and toward third parties."
2008 — 2014
Junior Graphic Designer & Database Editor
European Data and Research Centre · Riga
Editorial production and database accuracy for TV-listings publications — typesetting, layout preparation, image insertion, and ongoing maintenance of the films and TV database. Returned to the role in 2013 after two years as a nanny. Precision under weekly publication deadlines.
2011 — 2013
Nanny & Family Manager
Fam. Rosen · Riga
Full-time care and household coordination for an international family. Reference: "Well organised, diligent — one of the most dedicated individuals who has ever worked with our family."
2003 — 2006
Nanny & Family Manager
Fam. Warzecha · Riga
Three and a half years with an international German-speaking family. Full responsibility for a child and household management. Reference: "Reliable, efficient and responsible."
Qualifications

Certified & verified

Housekeeper
Bavarian State Ministry · March 2020
First Aid Certificate
Malteser Hilfsdienst · 2019
Driver’s Licence
EU full licence
3 Languages
Latvian · German · English
Testimonials

References

Reliability

„Frau Upmane hat ihre Arbeit stets zu unserer besten Zufriedenheit erledigt. Sie ist eine ehrliche und verlässliche Mitarbeiterin. Wir können sie jedem Arbeitgeber vorbehaltlos empfehlen."

Ms Upmane carried out her work always to our complete satisfaction. She is an honest and reliable employee. We recommend her to any employer without reservation.

Monika Jauch-Stolz
Lucerne · 2022
Initiative

„Alle ihr übertragenen Aufgaben erledigte sie stets sorgfältig, selbstständig und zu meiner vollsten Zufriedenheit. Sie zeigte durchgängig große Eigeninitiative und überzeugte durch ihre außerordentliche Leistungsbereitschaft."

Every task entrusted to her she completed carefully, independently, and to my complete satisfaction. She consistently showed great initiative and extraordinary dedication.

Dr. Georg Haindl
Augsburg · 2021
Trust

„Frau Upmane war immer pünktlich und zuverlässig und erfüllte ihre Aufgaben stets zu meiner vollsten Zufriedenheit. Die Kinder fanden schnell Vertrauen zu ihr und ich hatte von Anfang an keine Bedenken."

Ms Upmane was always punctual and reliable and fulfilled her duties to my complete satisfaction. The children quickly trusted her and from the start I had no hesitation placing them in her care.

Nicole Reichsgräfin von Plettenberg
Augsburg · 2017
Professionalism

„Frau Upmane zeigte Engagement und Eigeninitiative und überzeugte stets durch Pflichtbewusstsein, Freundlichkeit und Zuvorkommenheit. Ihr Verhalten uns gegenüber sowie gegenüber Dritten war immer einwandfrei."

Ms Upmane showed commitment and initiative, impressing consistently with her sense of duty, friendliness, and attentiveness. Her conduct toward us and toward third parties was always impeccable.

Dr. Irene Klingenberg
Munich · 2016
Communication

„Frau Upmane ist eine flexible, engagierte und sehr zuverlässige Hilfe in unserem Haus. Sie arbeitet sehr selbstständig und mit viel Eigeninitiative. Die Kommunikation mit ihr verläuft äußerst klar und präzise."

Ms Upmane is a flexible, committed and very reliable support in our household. She works independently and with great initiative. Communication with her is extremely clear and precise.

Manja & André Kliese
Riga · 2015
Dedication

"Agnese Upmane is well organised and diligent in her work. She is a very reliable and highly respected professional — one of the most dedicated individuals that has ever worked with my family."

Annika Ohlin Rosén
Riga · 2013
Contact

When the
moment suits.

Available for a conversation by email or telephone, at the time that best suits you.

Phone
+41 (0)76 672 8020
Location
Available for Lucerne· Zug · Zürich
Languages
DE · EN · LV